General Terms and Conditions

The present General Terms and Conditions of sale as well as the particular conditions that may be established regulate the use of the website www.wonderlmap.shop (hereinafter "wonderlamp.shop"), which is owned and managed by Lamptwins, SL. (CIF: B-99175234). The navigation through the website, the use and/or purchase of any of the items displayed in wonderlamp.shop, implies the full acceptance by the user/purchaser of each and every one of these General Terms and Conditions, the General Conditions of Use of the Portal, as well as, where appropriate, the Specific Conditions that may be established. The present general contracting conditions are based on the provisions of Spanish Law no. 34/2002, on Information Society Services and Electronic Commerce; Law no. 7/1998, on General Contracting Conditions; Royal Decree no. 1906/1999, which regulates Telephone or Electronic Contracting with General Conditions under Article 5.3 of Law no. 7/1998 and any other legally applicable regulations.

1. THE OBJECT

By accepting these General Terms and Conditions, the user / seller agrees and accepts to be part of the www.wonderlamp.shop portal, allowing their data and items to be part of the files and databases of Wonderlamp.shop, which will give these files the corresponding treatment in accordance with the applicable legislation and with the Privacy Policy of this website. Wonderlamp.shop may allow the user to access information from third parties or, through links, access other websites managed by third parties, whose content, information, errors or inaccuracies, is not the responsibility of wonderlamp.shop. Therefore, the navigation of the user on websites outside of wonderlamp.shop will be under their sole and exclusive responsibility, with total indemnity for wonderlamp.shop. Likewise, Wonderlamp.shop is not responsible for comments that users may make or write on our website or on the pages that wonderlamp.shop has on Facebook, Instagram or the blog about the items of the manufacturers or sellers.

The seller/advertiser/manufacturer warrants that the content provided to wonderlamp.shop for publication on the website does not violate, threaten or break the rights of third parties (privacy, intellectual property rights, right to dignity or privacy, etc.).

For this purpose, the vendors and manufacturers exempt wonderlamp.shop from any responsibility, guaranteeing you full compensation in this regard of any claims performed by the buyer or third party, becoming exclusively responsible for any damages or claims that may arise or derive from the content published by them in Wonderlamp.shop.

Wonderlamp.shop reserves the right do not contract any vendor/manufacturer that is performing fraudulent use of the website or defaults or violate any of the above conditions in the Terms and conditions of sale.

The photos, downloadable files, graphic representations or iconographic representations relating to the offered items, including trade names, trademarks, distinctive signs of any kind or contained names in the website, have only illustrative or guidingeffects, in order to provide as much as possible information possible to the user, but without being contractual with Wonderlamp.shop.

Furthermore, Wonderlamp.shop is not responsible for the legal consequences and expenses that may occur in case a minor or a person with special needs is contracting or purchasing in Wonderlamp.shop, in this case all the responsibility have the parents or the guardians.

 2. THE WONDERLAMP.SHOP

 The users are obliged and committed to use Wonderlamp.shop website correctly, lawfully and conscientiously the and particularly not to have any use of it which may be contrary to its own purpose or the law.

Registered users or buyers are responsible for ensuring that the information they provide for registration is complete, true and correct.

Users can access their complete and/or recently submitted orders in the password-protected area.

This user area also allows you to change, manage and save your personal information in Wonderlamp.shop.

In the case that the users violate or break any of these General Terms and Conditions, Wonderlamp.shop reserves the right to issue a warning to the user, modify or delete content posted by the user on the website or blog, or, if applicable, delete the user's account in Wonderlamp.shop.

The users shall be liable for any damages, of whatever nature, which may be caused as a consequence of default of any of the rules of use of the website, its General Terms and Conditions and any obligation required by law.

Wonderlamp.shop is not responsible for any errors or inaccuracies that may contain this website, nor for any damage, either direct or indirect, that may result from its use.

3. THE GOODS 

 All descriptions and information about the items exhibited in Wonderlamp.shop are made merely for information purposes, according to the information and documentation provided by manufacturers and third parties who trade their items in Wonderlamp.shop.

The photos, technical specifications, plans or videos related to the offered items, including trademarks, trade names or names included in Wonderlamp.shop, have only indicative value, in order to offer to the buyer as much information as possible concerning all the items, but they do not have any binding nature with Wonderlamp.shop since all the information has been provided by the sellers or manufacturers themselves.

In case of, due to circumstances beyond the control of Wonderlamp.shop or force major, the item of a seller is not available within the specified period of time after the purchase has been made, Wonderlamp.shop will inform the purchaser by e-mail regarding the total or partial cancellation of the order, refunding the amount once it is accepted the return by the purchaser.

4. BUYING AT WONDERLAMP.SHOP

All the orders that users can make in Wonderlamp.shop are made directly with the seller.

Wonderlamp.shop only provides a service, and acts exclusively as an intermediary between the seller and the buyer with the aim of facilitating the approach between buyers and sellers in the lighting and lamps sector. Therefore Wonderlamp.shop never acquires ownership of these goods and, in consequence, is not responsible and doesn´t assume risks or responsibility for the sale transaction of the goods and/or goods seller information posted on the Wonderlamp.shop platform.

All buying and selling process is the sole and exclusive responsibility of the buyer and seller. Wonderlamp.shop does not acquire, at any time, the status of party in the legal transaction between the seller and buyer.

The seller is solely responsible to the third party (buyer and/or user of the Wonderlamp.shop platform) for the goods (quality, functioning, defects and damages, warranties, returns, etc.), also of all the information provided and posted on it´s the website concerning the goods and their activity, as well as any failure resulting from the sale, therefore it will be the seller who has to bill directly the customer, the final purchaser of the goods.

All information provided by any registered user or seller to Wonderlamp.shop is confidential and will be treated in accordance with applicable law and in accordance with its Privacy Policy, which is posted on Wonderlamp.shop.

In addition, all personal data of the buyers received by Wonderlamp.shop will be used only to process and send the order, never for further commercial purposes or for dissemination or commercial communication with the buyer on his behalf, in that case, Wonderlamp.shop is not responsible for later management of the data that can be made by the sellers, these being the sole responsibility of the seller, non-compliance with the Wonderlamp.shop portal data protection policy.

5. THE PRICES AND SHIPPING COSTS

They are going to be charged the prices that are offered and listed on the item's website for the orders placed by the user on Wonderlamp.shop, at the time of placing to the corresponding order, unless there is an error in it.

In any case, Wonderlamp.shop reserves the right to change the prices of the goods offered at any time, notwithstanding that these will be invoiced at the price in force at the time of registration of the order.

All information related to comparative price, discounts applied to items and/or savings obtained by users are calculated using the information provided by sellers.

The prices of the items shown on the screen include Value Added Tax (VAT). However, this amount does not include the shipping costs of the items, which are shown in the user's shopping cart at the time of adding an item and also before confirming the order.

Wonderlamp.shop is not responsible for any errors or inaccuracies that the website may contain in the prices provided by the sellers.

Wonderlamp.shop ships its items to international destinations: Albania, Austria, Australia, Belgium, Bulgaria, Bosnia & Herzegovina, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova Rep., Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Ukraine, United Kingdom, Vietnam.

Please consult us for the countries that are not in the list above. We do deliver! 

6. PAYMENT OPTIONS

Wonderlamp.shop offers the user the possibility to pay in Euro and Pounds, by the following means of  payment:

Bank card: secure payment gateway of Banco Sabadel to pay by credit or debit card. (Recommended)

Bank transfer: The order will not be confirmed until the transferred amount enters into the account of Lamptwins S.L.

Paypal

Stripe

Giropay

Bancontact

Ideal

Sofort

 7. GOODS DELIVERY

 Wonderlamp.shop is committed to manage correctly the shipment of the goods to the buyer, in the purchase process, at the address indicated by the user. It is the customer's responsibility that the delivery can take place at the indicated address during working hours when courier companies deliver. 

In this sense, Wonderlamp.shop reserves the right to cancel the order in case it cannot be sent due to the customer's responsibility, in case he/she was not located at the address indicated during the scheduled time.

In this case Wonderlamp.shop must refund the amounts paid by the customer, except the shipping costs, which will not be refunded and will be paid by the buyer.

Once the purchase process has been completed and the payment of the total amount of the order has been received, Wonderlamp.shop will coordinate the shipment with the good´s seller.

The estimated delivery time of the shipment is available to the user in each item file and depends exclusively on each seller.

The delivery is considered effectively made from the moment when the goods were available to the customer at the place of delivery indicated.

You have 14 working days for the return process, beginning with the time you have received the goods from Wonderlamp.shop.

Remember that you must present the purchase order and return the item (with all its accessories) in its original packaging in perfect condition and protected, so that it can be reimbursed. If not, Wonderlamp.shop reserves the right to refuse the return.

In case the item/items sent have a defect when delivered, the customer must notify immediately, in writing, to Wonderlamp.shop, attaching the maximum information about the damage by attaching photos of the breakage of the item.

If you wish to modify or cancel your order once it has been placed and paid for, please contact Wonderlamp.shop as soon as possible, send an email to wonderlamp@wonderlamp.shop indicating in as much detail as possible the reason for the modification of the order. You have 24 hours from the reception of the order to be able to modify the order without any cost.

If the purchase order change request is received within 24 hours of the date after the order was placed, it will not be processed because the order is already being prepared. Therefore there is no problem in returning the item but the shipping costs generated by the return are going to be supported by the customer - buyer, and therefore would not be refunded.

If the item arrives in poor condition or damaged you should contact us within 24 hours from its reception to make the claim. After this deadline, Wonderlamp.shop is not responsible for any claims for this reason.

8. RIGHT OF WITHDRAWAL – RETURNS

In the exercise of his right of withdrawal, the customer has a period of fourteen (14) working days from the receipt of the order to request the return of the item, presenting the purchase order and returning the item to the seller (with all accessories) in its original packaging in perfect condition and protected so that the refund can be made. If you do not comply with these conditions, Wonderlamp.shop reserves the right to refuse the return.

When the return has been checked, verified and confirmed by the seller of the item to Wonderlamp.shop, we will proceed to refund the amount stated on the order form. The buyer will not be eligible for a refund of the amount of the returned item that is not in the same condition in which it was delivered.

After passing fourteen (14) working days from the date of receipt of the order, Wonderlamp.shop reserves the right to refuse the return. When exercising the aforementioned right of withdrawal, the customer will be responsible for the return shipping costs.

If once your order has been placed and paid for you want to return it and exercise your right of withdrawal, you must inform Wonderlamp.shop as soon as possible by using our specific form on our website, which you can access by clicking on the following link: Wonderlamp.shop withdrawal form

Or by sending notification in a declaration by email to wonderlamp@wonderlamp.shop with the following information: Order number, Name and Surname, Address, Postal Code, City, Country, Date of withdrawal and finally the reasons/reasons for you want to exercise the right of withdrawal and return of the items.

It is very important that you provide us with as much detail as possible the reason for the return of the order so that our team can give you the best solution and the best answer in the shortest time. You have 14 days from receipt of the order to return it. The return shipping costs are paid by the buyer and therefore Wonderlamp.shop will pay the amount of the item but the shipping costs will not be refunded.

Here you can find a document model of the “withdrawal" that you can copy and paste to send us by the email to wonderlamp@wonderlamp.shop, of course in case you want to exercise your right of withdrawal:

(Important: This form must be filled and sent only if you wish to withdraw from the contract/ order placed in wonderlamp.shop, within 14 days of placing the order, just in case the client decides not to go ahead with it).

In attention to LAMPTWINS, S.L, with registered office in Antonio Machado street, no.14. P.C. 50830,  Villanueva de Gállego (Zaragoza), telephone no. -(+34) 976 58 73 88 and email - wonderlamp@wonderlamp.shop: 

I hereby inform you that I withdraw from my contract with Lamptwins, S.L signed at  __/__/____ (DD/MM/AA), concerning the order Nº________ made in online shop www.wonderlamp.shop, for the following reasons: __________________________________ 

Signed at ___________________, a __ of ______________from ____ 

Signed by the clients and user, 

PERSONAL DATA OF THE CLIENT:
Name and Surname: ______________________
ID no.: __________________________________ 
Address: ________________________________ 
City: ___________________________________ 
Postal Code: ____________________________
Country: _______________________________

9. CUSTOMER SERVICE

You are welcome to use our web page Wonderlamp.shop, to get a professional consultancy or make a complaint, by contacting Wonderlamp.shop Customer Service Department, from Monday through Friday, from 9:00 to 18:00(GMT +1) or by sending an email to wonderlamp@wonderlamp.shop, we come back to you as soon as possible.

10. PRIVACY POLICY

Check our privacy policy and data protection here.

11. LEGAL WARRANTY 
All items and items sold in our online shop have a 2 years guaranteed, from the date of delivery. It is important to keep the purchase invoice, it is necessary the presentation of it in order to make any check, change or return. You can find your invoice in your customer account in our online shop.

 According to Royal Legislative Decree 1/2007, of November 16, improving the protection of consumers and users, durable goods are granted a legal guarantee of 2 years from the date of delivery. The client and consumer must inform Wonderlamp.shop of the non-compliance within 2 months of being aware of it.

 It is important to point out that it does not include the defects caused to the item by negligence, hits, improper use or manipulation, inappropriate tension, incorrect installation of the good as well as items submitted to wear and tear due to normal use.

In incidents that justify the use of the legal guarantee, Wonderlamp.shop will opt for repair, replacement of the item, discount or return, in legally established terms. To make the guarantee effective contact us or send us an e-mail to wonderlamp@wonderlamp.shop


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